Warranty and FAQ

Bololo offers one year basic warranty and one year external warranty if you register the
product in our website.
We offer 100% garrantee NO WORRY refund and replacement of our product in the warranty period.
No matter you have any problem or puzzle with the product, please feel free to contact with us.
We ensure the satisfaction of our customers.
We promise 24 hours response of any email in 365 days.

 

 

 

Q: Why should I register my product in 7 days of receiving it?


A:

1) You'll get 1 year extra warranty.
2) You may get 15% coupon of next purchase of other item.
3) You may get a surprise gift from Bololo for free of charge.
4) Any warranty claim will be responded in priority.

 

ORDERING

Q: Can I modify or cancel my order?
A: Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us.
Q: What kind of payment methods do you accept?
A: We accept PayPal.
Q: Is my privacy and personal information secure on your site?
A: Shopping on our site is safe and secure. Please review the full details on how we protect your privacy and personal information by visiting our Privacy Page.

ORDER STATUS


Q: How do I check on the status of my order?
A: You will receive an email confirmation to the email you have provided us at checkout, within 30 minutes of placing your order. When your order ships out for final delivery you will additionally receive a shipment confirmation email.

SHIPPING


Q: How do I track my package after it has been shipped?
A: As soon as your package is shipped, you will receive an email notification to the email provided to us confirming the shipment. The email will provide you with the tracking number for your package and a link to the shipping carrier's website.
Q: I think my package was lost or stolen, what do I do now?
A: We are not responsible for lost or stolen packages. The carrier will generally determine if your order can be left in a safe secure place at your delivery address.
Q: I haven't received my package yet and it has been a few weeks, what is going on?
A: We prides itself on doing its best to ship out orders to customers as soon as we possibly can. Typically it will not take over 2 weeks to receive a package. HOWEVER, please be patient as our Team is doing our best to get these orders out to you as soon as we can.


RETURNS
Q: How can I return or exchange my product?
A:Customers enjoy up to 30 days Exchange or Return Service after the package is delivered.